With Mavericks being free, users -now more than ever- are encouraged to take on the role of IT manager. When it works, this is great and can certainly reduce a Mac’s total cost of ownership even further. I wonder, when things go wrong, how many people will actually reach out for help? Often I get […]
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The Hidden Cost of Free Software Upgrades
Tuesday, October 22nd, 2013 / NewsVirtua Computers – A Case Study
Thursday, October 3rd, 2013 / Case Studies, NewsJustin Esgar started Virtua Computers in 2008, after a five year stint as an IT professional. Seeing a tremendous opportunity in supporting Apple users, he dove in head-first, snapped up a MacBook Air the day they came out, and got to work. Being no stranger to the needs of Apple users and adept at supporting […]
Boom Consulting – A Case Study
Friday, September 6th, 2013 / Case Studies, NewsJeremy Pihl of Boom Consulting in Central Florida really loves what he does – and he does it well. As one of the most highly certified Apple consultants in the State, Jeremy knows how to handle virtually any problem that his customers can throw at him. This has made him one of the state’s most […]
Zendesk Integration for easy issue tracking
Thursday, August 29th, 2013 / NewsBaton Rouge, LA (August 29, 2013) – Watchman Monitoring, Inc is proud to announce the immediate release of their integration with Zendesk’s online help desk service. With this new integration, alerts are more functional and easier to share with end users. “By integrating Watchman Monitoring and Zendesk, we’ve made it even easier for our subscribers […]
OIC TechSolutions – A Case Study
Tuesday, August 20th, 2013 / Case Studies, NewsAn Apple consultant for over ten years, Mike Strum of OIC TechSolutions in South Florida first heard about Watchman Monitoring from another Apple Consultants Network (ACN) member. A short while later, he signed up and installed the agent on several of his customers’ computers. He immediately began getting reports of issues: backups not working, computers […]